WebIRESS Help Some Simple Solutions

The webIRESS platform is probably the most common on line share and CFD trading platforms in Australia. WebIRESS is used by many major on line brokers including, Comsec, Etrade, and Bell Direct, however like all on-line platforms a few traders might experience technical hiccups when first logging in. A few of the more frequent technical problems that you may come across together with straightforward solutions are outlined below.

By far the most common technical problem encountered by new webIRESS traders is commonly known as the “ticking clock error” this is simply and endlessly ticking clock that appears in your browser along with the terms “installing software please wait”, however, regrettably for many the delay is endless. The “ticking clock error” is a widespread problem and with a simple solution, this error takes place because Sun Java 1.4 or better has not been installed. The problem can frequently be resolved through a quick Java update, or new installation through the Sun Java web site. In some circumstances a new version of Java may have been installed yet this error still occurs, often this is because of a pop up blocker or anti virus software stopping your computer from accessing “webdf.iress.com.au“ and Port 6080 or 80, this can easily be corrected by allowing your firewall or anti virus software to access “*.iress.com.au” and port 6080 or 80. As a precautionary measure you must always clear your browsers cookies and temporary internet files before making any adjustments to make sure that your old settings are completely deleted.

Most webIRESS problems are related to Java or the security settings on your computer, however on occasions problems may take place as a result of your internet connection or LAN firewall settings. Testing connectivity to the webIRESS server is straightforward and should be done if you are unable to resolve you connection troubles through the installation of Java or firewall and anti virus permission alterations. An easy telnet connectivity test can be run by following the directions below:

1. Go to “Start” > Run or open a DOS command window.
2. In the Run dialog box or at the DOS prompt, type: telnet web.iress.com.au 6080
3. Press Enter.

A Telnet window opens with the message “Connecting to web.iress.com.au…”

If the link is successful, the Telnet message will disappear leaving a flashing block or cursor in the top left corner of the Telnet window.

If a link can't be established it is advisable to speak to your ISP or system manager as it’s likely that ports 6080 or 80 are being blocked by your firewall.

These are some of the most widespread webIRESS problems, if after attempting the above solutions you are still unable to solve your webIRESS connection problem you should get in touch with your CFD broker who will be able to perform more advanced webIRESS troubleshooting.

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Lots of of these connection troubles are solved in the new version of webIRESS, webIRESS plus. WebIRESS plus is only obtainable by leading CFD and Forex provider International Capital Markets (IC Markets), you can tryout a webiress plus demonstration account for fourteen days free of charge to see if webIRESS is the most suitable trading platform for you.

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